Operations Management

• Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
• Improve operational management systems, processes, and best practices.
• Manage clients, internal and external stakeholders such as Legal and Compliance to ensure all aspects.
• Ensure operational excellence and deliver end to end administration plan lifecycle in accordance with client’s requirements and in conformance to MAS licensing conditions or other regulatory requirements.
• Plan, assign and monitor resources effectively to boost operational efficiency and maximize deliverables output.
• Deepen relationships with clients, internal and external stakeholders such as third-party vendors.
• Manage incidents or complaints in accordance to Company/Group’s policies and guidelines, and report/escalate to appropriate management channels, as necessary.
• Liaise with Internal/External auditors, third party service providers, internal business units when necessary.
• Comply with data integrity and security policies.

Support role to the business

• Provide support to Business Development team in planning or discussions in onboarding of clients and bidding projects.
• Any other tasks/project assigned by your superior and management.

• Four or more years of experience in an operations management role, preferably in B2B environment or share plan industry.
• Proven success in a corporate setting, working with all levels of management.
• Degree from a reputable institution